InfiniTrak Legal Policies

Terms & Conditions

INFINITRAK TERMS OF SERVICE AGREEMENT

THIS AGREEMENT GOVERNS YOUR ACQUISITION AND USE OF OUR SERVICES.

IF YOU REGISTER FOR A FREE TRIAL FOR OUR SERVICES, THIS AGREEMENT WILL ALSO GOVERN THAT FREE TRIAL. BY ACCEPTING THIS AGREEMENT, EITHER BY CLICKING A BOX INDICATING YOUR ACCEPTANCE OR BY EXECUTING AN ORDER FORM THAT REFERENCES THIS AGREEMENT, YOU AGREE TO THE TERMS OF THIS AGREEMENT. IF YOU ARE ENTERING INTO THIS AGREEMENT ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY AND ITS AFFILIATES TO THESE TERMS AND CONDITIONS, IN WHICH CASE THE TERMS “YOU” OR “YOUR” SHALL REFER TO SUCH ENTITY AND ITS AFFILIATES. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, YOU MUST NOT ACCEPT THIS AGREEMENT AND MAY NOT USE THE SERVICES.

BY ACCEPTING THE TERMS AND CONDITIONS OF THIS AGREEMENT YOU ARE PROVIDED ACCESS TO CERTAIN FREE SERVICES AS A MEMBER (“FREE MEMBER SERVICES”). OTHER INDIVIDUALS, INCLUDING BUT NOT LIMITED TO EMPLOYEES, CONSULTANTS, CONTRACTORS, AGENTS OR THIRD PARTIES WITH WHICH YOU TRANSACT BUSINESS MAY PROVIDE YOU ACCESS TO SERVICES REQUIRING SUBSCRIPTION FEES (“FEE BASED SERVICES”) UNDER A PILOT PERIOD (“SERVICES PILOT PERIOD”) OR A DESIGNATED SERVICES TERM (THE “SUBSCRIPTION TERM”). AS A MEMBER USING SUCH SERVICES, YOU ARE NOT RESPONSIBLE FOR THE SUBSCRIPTION FEES FOR THE SERVICES YOU DID NOT LICENSE.

IN THE EVENT YOU PURCHASE A LICENSE FOR FEE BASED SERVICES FOR A DESIGNATED SUBSCRIPTION TERM, THIS AGREEMENT SHALL ALSO GOVERN THE LICENSE OF SUCH SERVICES.

You may not access the Services if You are Our direct competitor, except with Our prior written consent. In addition, You may not access the Services for purposes of monitoring their availability, performance or functionality, or for any other benchmarking or competitive purposes.

This Agreement was last updated on July 24, 2015. It is effective between You and Us as of the date of You accepting this Agreement.

  1. LICENSE OF SERVICES

    Subject to the terms and conditions of this Agreement, InfiniTrak hereby grants to You the non-exclusive and non-transferable right for Free Member Services, and Fee Based Services during the applicable Services Pilot Period or Subscription Term to access and use such Services solely for Your internal business purposes and for the purposes set forth in this Agreement. All right, title to and interest (including all intellectual property rights) in the Services and copies thereof remains exclusively with InfiniTrak.

  2. SERVICES PILOT PERIOD

    InfiniTrak will license the Fee Based Services to You at no charge for a designated Services Pilot Period. Such Services Pilot Period shall automatically terminate on the designated expiration date.

  3. SUBSCRIPTION TERM

    You may purchase a license for one or more Fee Based Services, and each such Service shall have a Subscription Term as designated pursuant to the InfiniTrak subscription process. The Subscription Term shall commence on the designated date and shall continue for the Subscription Term, unless terminated as provided herein. Upon the expiration of the initial Subscription Term, such Subscription Term shall automatically extend for additional Subscription Terms of the same number of months as the initial Subscription Term or an additional Subscription Term selected by You. You may cancel the automatic renewal of the Subscription Term or change the duration of Your Subscription Term by using the Manage Subscriptions functionality of the Services.

  4. MEMBERS

    You may authorize Members to use the Fee Based Services You license and such Members shall include, but not be limited to, employees, consultants, contractors, agents or third parties with which You transact business. You may authorize additional Members or remove certain Members from InfiniTrak, at Your sole option.

  5. DOCUMENTATION

    InfiniTrak provides on its website its then current documentation in conjunction with Your use of the Services.

  6. TERMINATION

    InfiniTrak may terminate this Agreement (i) if You breach any material obligations under this Agreement or the InfiniTrak Privacy and Security Policy and such breach is not cured within ten (10) days after written notice of such breach; or (ii) if You become the subject of a petition in bankruptcy or any other proceeding relating to an assignment for the benefit of creditors, insolvency, receivership or liquidation.

    In the event of a termination of this Agreement by You without cause, or a termination of this Agreement by InfiniTrak for breach by You of this Agreement, You shall not be eligible for a refund for Services then remaining for the applicable Subscription Term and You shall pay any applicable fees due prior to the effective date of termination.

    Upon the effective date of termination of this Agreement, You shall immediately cease any and all use of the Services. Any expiration or termination of this Agreement shall not modify or alter any right or obligation of a party hereto which arose prior to such expiration or termination.

  7. YOUR RESPONSIBILITIES

    You shall not use the Services for the benefit of any other third party or attempt to reverse engineer or decompile the Services. You shall not create derivate works based on the Services; copy, frame or mirror any part or content of the Services, other than copying or framing on Your own intranets or otherwise for Your own internal business purposes; access the Services in order to build a competitive product or service; or, access such Services for any benchmarking purposes.

    You shall be solely responsible for the accuracy, quality, integrity and legality of Your own data and of the means by which You acquired Your own data; use commercially reasonable efforts to prevent unauthorized access to or use of the Services, and notify InfiniTrak promptly of any such unauthorized access or use; and use the Services only in accordance with this Agreement, the documentation and applicable laws and regulations. You shall not sublicense, sell, resell, rent or lease the Services; use the Services to store or transmit malicious code, infringing, libelous, or otherwise unlawful or tortious material, or to store or transmit material in violation of third-party privacy rights; interfere with or disrupt the integrity or performance of the Services or third-party data contained therein; or attempt to gain unauthorized access to the Services or their related systems or networks.

  8. YOUR OBLIGATIONS

    Services fees are at InfiniTrak’s then current charges and are exclusive of all federal, state, municipal, and other governmental excise, sales, use, value added, and other taxes now in force or enacted in the future. You agree to pay on or before their due date all such taxes, which arise out of or in connection with the Services or this Agreement, excluding taxes based on InfiniTrak’s net income.

    Subject to credit approval, terms of payment for invoices are in US Dollars net thirty (30) days after the date of InfiniTrak’s invoice. In the event InfiniTrak authorizes payment by a valid credit card acceptable to InfiniTrak, You will provide InfiniTrak with valid and updated credit card information. Your credit card account will be charged at the time of Your initial order for Fee Based Services and, if applicable, upon the commencement of each additional Subscription Term.

    Services fees are payable in advance, pursuant to the applicable Subscription Term. Any amount payable to InfiniTrak and not paid when due shall bear interest from the due date at the lesser of the rate of one (1%) percent per month or the maximum rate permitted by law. All costs of collection, including reasonable attorneys’ fees, shall be paid by You.

    ALL SERVICES FEES ARE NON-REFUNDABLE.

  9. DISCLAIMERS

    THE SERVICES ARE PROVIDED “AS IS”. INFINITRAK DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT OR ANY OTHER WARRANTIES, INCLUDING THOSE ARISING FROM COURSE OF DEALING, USAGE OR TRADE PRACTICE. IN NO EVENT DOES INFINITRAK WARRANT THAT THE OPERATION OF ANY SERVICES SHALL BE UNINTERRUPTED OR ERROR FREE. ANY DATA YOU ENTER INTO THE SERVICES DURING A SERVICES PILOT PERIOD OR A SUBSCRIPTION TERM SHALL BE PERMANENTLY LOST AND/OR DELETED UPON THE EXPIRATION OR TERMINATION OF THE APPLICABLE SERVICES PILOT PERIOD OR SUBSCRIPTION TERM.

  10. LIMITATION OF LIABILITY

    IN NO EVENT SHALL INFINITRAK’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT, WHETHER IN CONTRACT, TORT OR UNDER ANY OTHER THEORY OF LIABILITY, EXCEED THE TOTAL AMOUNT PAID BY YOU HEREUNDER FOR THE SERVICES IN THE TWELVE (12) MONTH PERIOD PRIOR TO THE DATE OF ANY CLAIM.

    IN NO EVENT SHALL INFINITRAK HAVE ANY LIABILITY TO YOU OR ANY OTHER PARTY FOR ANY LOST PROFITS OR REVENUES OR FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, COVER OR PUNITIVE DAMAGES HOWEVER CAUSED, WHETHER IN CONTRACT, TORT OR UNDER ANY OTHER THEORY OF LIABILITY, AND WHETHER OR NOT INFINITRAK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

  11. GENERAL

    1. Force Majeure

      No default, delay or failure to perform on the part of either party, excluding Your payment obligations, shall be considered a breach of this Agreement if such default, delay or failure to perform is due to causes beyond the reasonable control of the party charged with a default, including, but not limited to civil disturbances, actions of governmental authorities, war, embargoes, acts of God or the public enemy.

    2. Choice of Law

      This Agreement and all claims related to it, its execution or the performance of the parties under it, shall be construed and governed pursuant to the laws of the Commonwealth of Virginia, without regard to its conflict of law provisions. The parties submit to the exclusive jurisdiction of the courts, both federal and state, located in the Commonwealth of Virginia.

    3. Waiver and Amendment

      No waiver or failure to enforce any term, condition or right under this Agreement by either of the parties hereto on any occasion shall be construed to be a waiver of such term, condition or right on any other occasion. No modification, amendment, or waiver of any provision of this Agreement shall be effective unless in writing and either signed or accepted electronically by the party against whom the modification, amendment or waiver is to be asserted.

    4. Assignment

      You may not assign this Agreement without the prior written consent of InfiniTrak. InfiniTrak may, without Your consent, assign the right to monies due or becoming due. InfiniTrak may also, without Your consent, assign this Agreement to an affiliate or assign this Agreement in the event of a sale of all or substantially all of InfiniTrak’s assets or stock.

    5. Independent Contractors

      The parties are independent contractors, and this Agreement will not establish any relationship of partnership, joint venture, employment, franchise, or agency between the parties.

    6. No Third-Party Beneficiaries

      There are no third-party beneficiaries to this Agreement.

    7. Severability

      If any provision of this Agreement is held by a court of competent jurisdiction to be contrary to law or unenforceable, the provision shall be modified and interpreted so as best to accomplish the objectives of the original provision to the fullest extent permitted by law, and the remaining provisions of this Agreement shall remain in effect.

    8. Notices

      Any notices pursuant to this Agreement shall be to the email address that You provided to InfiniTrak. Any notice to InfiniTrak by You shall be to info@smestrategygroup.com or to another designated email address of which InfiniTrak notifies You from time to time.

    9. Anonymous Data

      InfiniTrak may accumulate and aggregate certain anonymous statistical and related data in order to improve the performance and functionality of its Services, to develop new products and/or Services or to analyze the usage of InfiniTrak’s Services. InfiniTrak may use aggregated anonymous data for such purposes as InfiniTrak, in its sole discretion, deems to be appropriate.


Privacy Policy

Effective as of July 24, 2015

  1. GENERAL

    InfiniTrak, LLC (“InfiniTrak”) respects your online privacy and security and protects information that you decide to share with us, in an appropriate and reasonable manner. Your privacy and the protection of data is our top concern and we have established and comply with the principles set forth in this InfiniTrak Privacy and Security Policy Statement in order to protect your privacy and your data. InfiniTrak does not list all of the details of the InfiniTrak infrastructure for security reasons, but we believe that InfiniTrak’s privacy and security policies, practices, procedures and infrastructure are industry standard, proven and reliable.

    Your access to, license and use of InfiniTrak’s web sites and the related applications and services offered by infinitrak.us web-based Services (the “Services”) is strictly conditioned upon your agreement with and consent to the terms and conditions of the InfiniTrak Privacy and Security Policy Statement, as it may be amended and/or updated from time to time by InfiniTrak. In the event of any material change or modification by InfiniTrak to the InfiniTrak Privacy and Security Policy Statement, InfiniTrak will notify you here. You also agree to comply with all of the terms and conditions of the InfiniTrak Terms of Use Agreement.

  2. CONTACT INFORMATION

    Please direct all inquiries, questions or comments with respect to this InfiniTrak Privacy and Security Policy Statement to InfiniTrak at the email addresses set forth below. InfiniTrak will use commercially reasonable efforts to respond to your inquiries, questions or comments within three (3) business days of their receipt.

    Email Address: info@infinitrak.us

  3. REGISTRATION

    In order to become an InfiniTrak designated Subscriber and/or a InfiniTrak designated Member with respect to the InfiniTrak Services, you must comply with InfiniTrak’s then current registration policies and procedures and create an account on our website. To create an account, you are required to provide certain information to InfiniTrak, which you recognize and expressly acknowledge, is personal information allowing others, including InfiniTrak, to identify you. InfiniTrak will not sell or market any personal information that you provide to us.

  4. SERVICES

    InfiniTrak may collect information in order to, among other things, accurately categorize and respond to a Subscriber’s and/or Member’s inquiry and deliver appropriate Services levels.

  5. CONTENTS OF YOUR ACCOUNT

    InfiniTrak stores and maintains certain forms and contents stored in your account. Use of InfiniTrak’s Services signifies your consent to any transfer of such contents outside of your country. In order to prevent loss of data due to errors or system failures, we also keep backup copies of data including the contents of your account and such contents may remain on our Services even after deletion or termination of your account.

  6. VISITOR DETAILS

    We may use the Internet Protocol address, browser type, browser language, referring URL, files accessed, errors generated, time zone, operating system and other visitor details collected in our log files to analyze the trends, administer the website, track visitor’s movements and to improve our website.

  7. COOKIES

    We may use session and/or persistent cookies with respect to the InfiniTrak Services. We may also, from time to time, retain an independent third party to perform an analysis of the statistical and aggregate data and other information with respect to our Services. Such aggregated information is not personally identifiable and is used to improve the functionality and/or use of our Services and future product offerings. Such third parties may, at their option, employ the use of cookies in the provision of their third party services. InfiniTrak does not have access to these third party cookies nor are we responsible for them.

  8. YOUR OBLIGATIONS

    You have certain obligations imposed by applicable law or regulations or by the InfiniTrak Terms of Use Agreement. You must, at all times, respect the terms and conditions of this InfiniTrak Privacy and Security Policy Statement, including but not limited to any intellectual property rights, which may belong to third parties. You must not disseminate, distribute and/or download any information which may be deemed to be injurious, offensive, violent or racist. Any violation of these obligations and guidelines in the InfiniTrak Terms of Use Agreement or in the InfiniTrak Privacy and Security Policy Statement may lead to the termination or suspension of your access to or license of the Services by InfiniTrak, at its sole option.

  9. CHILDREN’S ONLINE PRIVACY PROTECTION

    Children are not eligible to use InfiniTrak’s Services. Minors should not submit any personal information to InfiniTrak and/or use the InfiniTrak Services. InfiniTrak does not knowingly collect personal information from minors who are under 18 years of age.

  10. LEGAL DISCLAIMER

    IT IS POSSIBLE THAT WE MAY NEED TO DISCLOSE PERSONAL INFORMATION WHEN REQUIRED BY LAW, SUCH AS RESPONSES TO CIVIL OR CRIMINAL SUBPOENAS, OR OTHER REQUESTS BY LAW ENFORCEMENT PERSONNEL. WE WILL DISCLOSE SUCH INFORMATION IN THE EVENT THAT WE HAVE A GOOD-FAITH AND REASONABLE BELIEF THAT IT IS NECESSARY TO COMPLY WITH A COURT ORDER, JUDICIAL PROCEEDING, SUBPOENA, OR OTHER LEGAL PROCESS OR REQUEST TO INFINITRAK BROUGHT IN ANY COUNTRY THROUGHOUT THE WORLD, OR TO EXERCISE OUR LEGAL RIGHTS OR DEFEND AGAINST LEGAL CLAIMS.

  11. FORUMS/CHATS/BLOGS/DIRECTORY

    If you choose to use a bulletin board or directory, import a blog, or participate in a chat room, you should be aware that any personally identifiable information you choose to provide there can be read, collected and/or used by other parties and that such personally identifiable information could be used to send you unsolicited messages.

    INFINITRAK IS NOT RESPONSIBLE FOR ANY PERSONALLY IDENTIFIABLE INFORMATION THAT YOU CHOOSE TO SUBMIT WITH RESPECT TO THESE FORUMS.

  12. SURVEYS AND POLLS

    As a Subscriber or Member with respect to InfiniTrak Services, you may receive requests from time to time to participate in market research, including but not limited to certain polls and surveys which may be submitted by other InfiniTrak Subscribers or Members. If you decide to participate in such surveys or polls, you acknowledge that you are responsible for the provision of any and all of your personal and/or other information in response to such poll or survey.

  13. ACCESSING AND CHANGING YOUR ACCOUNT INFORMATION

    You can review the personal information that you have provided to us and make any desired changes to such information by logging in to your account on the InfiniTrak website. Please be aware that even after we have processed your request for such a change, InfiniTrak may retain certain residual information in the backup and/or archival copies of InfiniTrak’s database.

  14. CLOSING YOUR ACCOUNT

    In the event you close your InfiniTrak account, we will remove your name and other personally identifiable information. InfiniTrak may retain certain data contributed or provided by you if we reasonably believe that it may be necessary to prevent fraud or abuse; it is retained for legitimate business purposes (such as analysis of aggregated, non-personally identifiable data for account recovery purposes); or, if it is required by law.

  15. LINKS FROM INFINITRAK WEBSITE

    Certain pages of our website may, from time to time, contain external links. You should verify and validate any and all privacy practices of other websites. We encourage you not to provide personal information, without first assuring yourself of the privacy policies of such other websites.

    INFINITRAK IS NOT RESPONSIBLE IN ANY WAY FOR ANY USE AND/OR MISUSE OF ANY PERSONAL INFORMATION OR OTHER INFORMATION PROVIDED BY YOU AT SUCH OTHER WEBSITES.

  16. ANONYMOUS DATA

    InfiniTrak may accumulate and aggregate certain anonymous statistical and related data in order to improve the performance and functionality of its Services, to develop new products and/or Services or to analyze the usage of InfiniTrak’s Services. InfiniTrak may use aggregated anonymous data for such purposes as InfiniTrak, in its sole discretion, deems to be appropriate.

  17. SECURITY

    Access to personal information and/or your data at InfiniTrak is password-protected and PCI compliant. InfiniTrak will use a credit card processing company with respect to the billing of Services fees and such third parties may use such personally identifiable information solely to provide such billing services. InfiniTrak also audits its system, from time to time, for possible vulnerabilities. It is your responsibility to protect the security of any of your login information. Emails, instant messaging and other similar methods of communication may not be encrypted, and we urge you not to use these means or methodologies for the communication of any confidential information.

  18. INFINITRAK EMPLOYEES

    Only employees of InfiniTrak LLC or helpdesk staff with the highest level of clearance have access to our database and the data contained therein. InfiniTrak limits access to customer data to only a designated number of its employees with a legitimate need to access such data in order to provide technical, support and other important services for InfiniTrak’s customers. InfiniTrak, on a continuing basis, reviews its then current security policies and develops new policies and/or procedures with respect to management, knowledge sharing, escalation procedures and day-to-day operations. InfiniTrak routinely and regularly audits its security policies and procedures and those same policies and procedures are regularly reviewed by InfiniTrak executive management. Any access to customer data is solely on an as needed basis by authorized InfiniTrak employees or by InfiniTrak senior management employees in order to provide and perform maintenance and/or support services for our customers, and in order to maintain or improve the quality of our Services.

  19. INFINITRAK NETWORK SECURITY

    InfiniTrak’s network security system and infrastructure helps to protect our customers’ data against sophisticated attacks. All InfiniTrak Services are protected and screened by intrusion detection systems. Access to the InfiniTrak network is tightly and comprehensively controlled and strictly audited by appropriate InfiniTrak personnel. Communications between a customer’s computer and InfiniTrak’s database is encrypted and InfiniTrak applications operate in a secure operating system that InfiniTrak believes minimizes vulnerabilities.

  20. REDUNDANCY

    In a cloud computing environment, certain computer resources may at some point fail to operate – InfiniTrak has designed its infrastructure in light of that potential failure. The core cloud computing infrastructure provides redundancy and high availability at every level, from multiple Tier-1 ISP connections, redundant networking equipment, and servers. InfiniTrak’s Services are built on this infrastructure with the ability to quickly add or change service capacity in response to customer load or in uncommon situation where a compute infrastructure experiences a failure. InfiniTrak monitors each of its Services critical performance metrics to track availability and performance. Finally, InfiniTrak periodically backs up appropriate data across multiple servers so as to protect that same data in

  21. PHYSICAL SECURITY

    InfiniTrak Services are hosted in Microsoft Azure and are secured facilities protected from physical attacks and from natural disasters. Such datacenters are monitored on a 7×24 basis and entrance to the datacenters is controlled and restricted to a select group of authorized personnel.


Return Policy

  1. AUTOMATIC RENEWAL PRODUCTS

    If you purchase a subscription and provide us with a payment method, you (i) represent that you are authorized to use the payment method that you provided and that any payment information you provide is true and accurate; (ii) authorize InfiniTrak to charge you for the services using your payment method; and (iii) authorize InfiniTrak to charge you for any paid feature of the services that you choose to sign up for or use while this agreement is in force. We will inform you by email before automatically renewing any subscription products. Once we have informed you that your subscription will be automatically renewed, we may automatically renew your services and charge you the then current price for the renewal term. We will also remind you that we will bill your chosen payment method for the services renewal, whether it was on file on the renewal date or provided later. We will also provide you with instructions on how you may cancel the services. You must cancel the services before the renewal date to avoid being billed for the renewal.

  2. RETURN POLICY

    InfiniTrak will accept returns for items that meet the return criteria set forth below for 15 days from the date of purchase. We may deny a return request if it was for an annual subscription purchase.

    1. RETURN CRITERIA

      • Refunds will be made in the same method as payment.
      • When you make a qualifying return, we will credit the full amount, less any partial month software use, if any, and if payment was made via check you will receive your refund in approximately 2-3 weeks.
    2. EXCEPTIONS

      • For services, the service must not have been delivered or consumed by you.
    3. ADDITIONAL CONDITIONS

      • Trial-period offers
        If you are taking part in any trial-period offer, you must cancel the service by the end of the trial period to avoid incurring new charges unless we notify you otherwise. If you do not cancel the service at the end of the trial period, you authorize us to charge your payment method for the service.
      • Subscriptions
        Returns for subscriptions will be honored within the return period. Please see our Subscription Auto Renewal Policy for more information about auto renewal.
      • Personal data
        InfiniTrak is not responsible for any data included on returned subscriptions. Please ensure that your data is exported from the system and in a usable format prior to requesting a return.

Data Backup Policy

  1. BACKUP METHODOLOGY

    InfiniTrak Services are hosted in Microsoft Azure and are secured facilities protected from physical attacks and from natural disasters.  Such datacenters are monitored on a 7×24 basis and entrance to the datacenters is controlled and restricted to a select group of authorized personnel.

    Locally redundant storage (LRS) replicates files within the region in which we created our storage account. To maximize durability, every request made against data in the storage account is replicated three times. These three replicas each reside in separate fault domains and upgrade domains. A fault domain (FD) is a group of nodes that represent a physical unit of failure and can be considered as nodes belonging to the same physical rack. An upgrade domain (UD) is a group of nodes that are upgraded together during the process of a service upgrade (rollout). The three replicas are spread across UDs and FDs to ensure that data is available even if hardware failure impacts a single rack and when nodes are upgraded during a rollout. A request returns successfully only once it has been written to all three replicas.

  2. BACKUP CONTENT

    Routine backup will include all of the following types of data:

    • Production database physical files
    • Production Application server files and configurations
    • Production Storage server files
  3. BACKUP TYPES & RESTORE TIMES

    InfiniTrak has designed its infrastructure in light of that potential failure.  The core cloud computing infrastructure provides redundancy and high availability at every level, from multiple Tier-1 ISP connections, redundant networking equipment, and servers.  InfiniTrak’s Services are built on this infrastructure with the ability to quickly add or change service capacity in response to customer load or in uncommon situation where a compute infrastructure experiences a failure. InfiniTrak monitors each of its Services critical performance metrics to track availability and performance. Finally, InfiniTrak protects its database with an automated backup system known as Point-in-Time restore. This system allows InfiniTrak to be restored to any state, down to the millisecond, in the last 14 days.

    Point in Time Restore
    Point in Time Restore is designed to return the database to an earlier point in time. It uses the database backups, incremental backups and transaction log backups that the service automatically maintains for our database.  This allows us to restore the database back to any point in time within the last 14 days.  This would likely be used to recover from human error.

    Geo-Restore
    Geo-Restore provides the default recovery option when the database is unavailable because of an incident in the region where the database is hosted. Similar to Point In Time Restore, Geo-Restore relies on database backups in geo-redundant Azure storage. It restores from the geo-replicated backup copy and therefore is resilient to the storage outages in the primary region.  Restore time is less than 12 hours.

    Standard Geo-Replication
    Standard Geo-Replication is designed for applications that can use the capacity of standard service tier but have more aggressive recovery requirements than Geo-Restore can offer. When the primary database fails you can initiate failover to a non-readable secondary database stored in the disaster recovery paired region.  Restore time is less than 30 seconds.

  4. BACKUP FREQUENCY

    Application backups occur on a daily basis after business hours and are automated. Database backups use an automated point-in-time restore that ensure continuous replication and retention throughout the application’s life cycle.

    Manual full database backups also occur on weekly basis for production servers.

  5. SECURITY

    The IT Backup systems have been designed to ensure that routine backup operations require no manual intervention. Backup files are encrypted and compressed and can only be accessed by system admin permission at the server level.

    Security policy includes the following:

    • Authentication of users and backup clients to the backup server.
    • Role based access control lists for all backup and recovery operations.
    • Data encryption options for both transmission and storage.
    • Backup of geo-replicated databases to a centralized location behind firewalls.
    • Using best practices to write secure software